Refund policy

Made-to-order items

Gone Pecan Apparel products are made to order. We do not accept returns or exchanges for a change of mind, an incorrect size selected at checkout, or a preference for a different color or style. Please check the product details and size information before ordering.

Defective, damaged, or incorrect items

If your order arrives defective, damaged, or different from what you ordered, please contact gonepecanapparel@gmail.com as soon as you discover the issue. Include your order number, the email used at checkout, a description of the problem, and photos of the item and packaging.

We will review the issue and contact you about a replacement or refund, as appropriate. Please contact us before sending anything back so we can provide instructions.